Customer Service Management Degree Job Opportunities

Find Career and Employment Opportunities in Customer Service Management

Customer service management degrees allow students to understand how to manage customer service representatives in a variety of locations, such as call centers, stores, or in banks. A graduate of this type of program will be well suited to find a job as a customer service manager, food service manager, or lodging manager.

Customer Service Management Degree Programs

Customer service management degrees are usually at the associate or bachelor’s degree level, and students learn common management techniques and principles, customer service practices, and other skills that are necessary to become successful within this career field. Some potential courses a student may need to take include:

  • Business law
  • Ethics
  • Business math
  • Composition or writing
  • Management principles
  • Quality assurance
  • Microeconomics
  • Public speaking

Customer Service Manager Job Opportunities for Customer Service Management Degree Graduates

Individuals employed as customer service managers are required to work with customers in order to resolve problems in a productive and efficient manner. This may include developing policy or creating training programs that will help customer service representatives to better identify client needs and possible resolutions to conflicts. Customer service managers work at call centers, banks, and in retail stores and they may also find employment in manufacturing, finance, or other large scale industries. Customer service managers can also expect a lucrative compensation package with average salaries ranging from $55,000 to $85,000.

Lodging Manager Job Opportunities for Customer Service Management Degree Graduates

Managers with efficient guest and customer experience are also needed within hotels, motels, and resorts. It is important that hotel guests feel comfortable and that their needs are being met when they are on vacation or staying over for business. The first impression they receive upon check in is also very important, and it can make or break the individual’s impression about the entire hotel stay. Lodging managers collect payments and record data pertaining to expenditures and funds. They also coordinate front office activities and resolve problems with guests or staff members. Lodging managers therefore need to train hotel staff to interact professionally and courteously with hotel guests in order to achieve previously determined service goals. In addition to hotel front desk services, customer service is extremely important in:

  • Reservations
  • Catering
  • Housekeeping
  • Dining services
  • Water park or activity services

It is the lodging manager’s responsibility to ensure that all of these areas and departments are running smoothly and efficiently together to provide the best guest experience possible. According to the U.S. Bureau of Labor Statistics, the median annual salary for a lodging manager in 2009 was $46,300.

Food Service Manager Job Opportunities for Customer Service Management Degree Graduates

Food service managers are like restaurant managers, but they work in more diverse locations such as hotels, schools, and hospitals. They are responsible for all the food related activities as well as managing, hiring, and firing staff members. They may also oversee a staff of assistant managers, cooks, servers, sous chefs, and other food preparation workers to ensure that the operations of the facility are running smoothly. According to the U.S. Bureau of Labor Statistics, the need for food service managers will increase at an average speed in the coming years, and food service managers earned a median annual salary of $47,210 in 2009.

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